Citrix 4.5 -Slow Adobe Acrobat, even before we start to print

Posted by citrix on September 27, 2008
Benny Callewaert Hi,

We are experiencing a big problem using Adobe Acrobat Reader 7.0.0 on a Citrix Metaframe XP FR3. The only comparable reference I have found was the following :

http://support.citrix.com/forums/thread.jspa?forumID=153%26#38;threadID=91427%26#38;tstart=0

When the print button or file/print is selected, it takes a while for the print dialog to appear and then it takes a while for the little print preview in that dialog to render. This problem can occur together with the actually slow printing of the document, but this is not always the case. Our big problem is the 鈥渟low鈥 reaction BEFORE the printing. Depending on the server it鈥檚 located on or the actual printer driver we use speed can vary from a little slowdown to an apparent complete hang of Adobe Reader.
But the server or the driver is not the actual main cause. After some further trouble shooting we found that not all users have this problem. Even printing on 鈥減roblem鈥 servers with a 鈥減roblem鈥 printer driver, they have no problems at all. But when they do have problems, it鈥檚 on every server and with all pdf鈥檚. There seems to be something wrong with the user profile. If anyone has had the same problem and ultimately found a solution, please let me know.

Kind regards,
Benny
Simon Leighton Hello.
A couple of questions.
1. Is the Presentation server and the Print server on the same LAN? If the two are across a WAN then you will experience slow responses when using print functions, especially with large documents.
2. Are you running Adobe Reader 7 on just the one presentation server?
3. One last thing, Be sure to install the patches for Adobe Reader. There are a lot fixes that may help with your problem.
Category: citrix4.5