Citrix 4.5 Print Manager Service playing up
| Nick Beck | I’ve been experiencing issues for months with Cpsvc getting into a sulk and not autocreating printers for those users who don’t have a network printer assigned to them by policy. Every now and then, for no apparent reason, the user will be presented with a list of printers that are not their own, and at the same time, the users assigned a printer by our group policy will often also start autocreating things like the XPS writer and so on. The service is listed as running, but in the event viewer I get hundreds of messages saying that the relevant printer could not be created due to an issue with the driver, mapping, etc, which is not true because normally they work fine. Restrating cpsvc.exe usually cures the issue instantly.
This morning, however, it appears to be excelling itself. I have the usual non-appearing printers issue, with the added twist that if the user logs off, the printers that they may have been lucky to have previously created are hanging behind, and I can’t get rid of them. There are no open processes for these users, no open sessions, but the result is that the next time they log back on, nothing is created for them, and if they do reconnect with the same session number, the printer is not available to them. Cpsvc won’t restart or stop via the services panel - it just ends up ‘not responding in a timely fashion’. If I terminate it with task manager, then start it, the issue does not appear to be resolved, at least not for those already affected, and it refuses to restart properly giving the previous errors. Obviously I cannot manually remove the printers because the system will not let me, not even by attempting to take ownership etc, despite the fact that the session they were created by no longer exists! To add insult to injury, in some cases the session number had been taken over by another user and I dread to think what will happen there! Has anyone else had this issue? I’ve got enough problems to deal with at the moment with all the ‘ghost’ sessions, failiures to reconnect etc without having the perenniel printing problems crop up again. Isn’t is about time that printing issues were put to bed once and for all? It seems to be a standing joke with anyone else I know who uses Citrix that you’ll spend most of the time fixing the printers, although for quite a while it appeared that they’d got it sorted! Perhaps not…. PS4.5 R03/W2K SP2, Win XP Pro SP3/PN and PNAgent 9.x-11 |
