citrix3 Hanging Applications - Event ID 1002

Posted by citrix on December 9, 2008
Charles Anderson Try this…
It seems not to be relative, but check out the other posts as well. It seems to be relevant, just not listed as so in the KB article.
http://support.microsoft.com/kb/901115
http://www.brianmadden.com/Forum/Topic/28563

Message was edited by: t1cowboy@yahoo.com
Shawn Thobe We are receiving alot of Event ID 1002 - Hanging applications since going to 2003 server, MPS 3.0 and Office 2003. The applications are normally Word, Excel, PowerPoint, MSAccess, but i have seen crystal reports and a few others. We use Trend Server protect for antivirus. AD-Aware is also installed but not running in realtime. I’ve also installed the Google Toolbar (I only mention that because i saw a posting about custom toolbars being a possible issue. I’m not buying it but who knows) Below is some samples of the events:

Hanging application POWERPNT.EXE, version 11.0.6361.0, hang module hungapp, version 0.0.0.0, hang address 0×00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Hanging application EXCEL.EXE, version 11.0.6355.0, hang module hungapp, version 0.0.0.0, hang address 0×00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Thanks for your assistance.
Shawn Thobe We are receiving alot of Event ID 1002 - Hanging applications since going to 2003 server, MPS 3.0 and Office 2003. The applications are normally Word, Excel, PowerPoint, MSAccess, but i have seen crystal reports and a few others. We use Trend Server protect for antivirus. AD-Aware is also installed but not running in realtime. I’ve also installed the Google Toolbar (I only mention that because i saw a posting about custom toolbars being a possible issue. I’m not buying it but who knows) Below is some samples of the events:

Hanging application POWERPNT.EXE, version 11.0.6361.0, hang module hungapp, version 0.0.0.0, hang address 0×00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Hanging application EXCEL.EXE, version 11.0.6355.0, hang module hungapp, version 0.0.0.0, hang address 0×00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Thanks for your assistance.
Category: citrix3